Regulations

Regulations of the Neofenix Sp. z o.o. Online Store

1. General Provisions

Neofenix Sp. z o.o. (hereinafter referred to as the "Service Provider") operates an online store under the domain neofenix.co.
The company is registered in Warsaw, Poland, at ul. Taneczna 37A, 02-819 Warszawa, VAT: +48222662203.
These Regulations define the rules for using the online store and the rights and obligations of the Service Provider and its Clients.

2. Definitions

1. Client: Any individual or legal entity using the online store.
2. Consumer: A natural person acting outside their business or professional activity.
3. Product: Any cosmetic or mesotherapy goods available in the online store.
4. Delivery Area: European Union countries.
5. Agreement: A sales agreement concluded between the Client and the Service Provider remotely via the online store.

3. Registration and Use of the Online Store

1. Registration in the store is optional. Clients can place orders without registration.
2. The Client is required to provide accurate and truthful information during registration and order placement.
3. The Service Provider reserves the right to block an account in case of breaches of the terms.

4. Ordering Process and Agreement Conclusion

1. The online store allows orders to be placed 24/7 via the website neofenix.co.
2. Clients select products, delivery methods, and payment options during the ordering process.
3. Confirmation of an order by the Service Provider constitutes acceptance of the Client's offer.
4. Order processing and delivery times are communicated during the purchase process.

5. Payment Methods

1. Clients can pay via:
   a) Bank transfer.
   b) Credit/debit cards.
   c) Online payment gateways.
   d) Other methods specified on the store's website.
2. All prices include VAT and are listed in EUR (Euro). Additional costs (e.g., delivery fees) are communicated before order placement.

6. Delivery

1. Delivery is available to all European Union countries.
2. Delivery costs and times depend on the destination and are provided during order placement.
3. The Service Provider ensures safe packaging and timely dispatch of products.

7. Returns, Exchanges, and Withdrawal

1. Clients have the right to withdraw from the agreement within 14 days of product receipt without providing a reason.
2. Returns are processed under EU consumer protection regulations.
3. Clients must notify the Service Provider via email or online form of their intent to return or exchange products.
4. Returned products must be unused and in original packaging.

8. Privacy Policy and Data Protection

1. Neofenix Sp. z o.o. processes personal data in accordance with EU GDPR regulations.
2. Detailed information on data processing is available in the Privacy Policy: [Insert Privacy Policy Link].
3. Clients have the right to access, rectify, and delete their data by contacting [email protected].

9. Complaints and Warranties

1. Clients may file complaints regarding product defects or order issues via email or the contact form.
2. The Service Provider will respond to complaints within 14 days.
3. Some products may include manufacturer warranties, which will be specified in the product details.

10. Final Provisions

1. These Regulations are governed by the laws of the European Union and Poland.
2. Any disputes will be resolved amicably or through competent EU mediation centers.
3. The Service Provider reserves the right to amend these Regulations, informing Clients in advance via the store's website.